Refund Policy

Last updated 30 August 2026

Nothing can be bought here today

There is no checkout and no payment form on this site. Every price shown on a product page is advance notice of what a program will cost, not an offer you can currently accept, so there is nothing yet to refund. This page exists so the policy is public and linked from the Terms of Service before that changes, as promised there.

How refunds will be handled

When purchasing opens, payment will be taken by an established third-party payment company acting as merchant of record. That company — not Atla Ventures — processes the charge, and a refund is issued back through the same payment method it was paid with. We will name that company on this page, and on the Terms of Service, before it is possible to buy anything here.

The merchant of record's own refund mechanics apply to how a refund is paid out and how long it takes to land back in your account. What follows is our policy for when a refund is owed — the terms are ours to set, even though the payment company carries them out.

Placeholder — to be completed before the site takes its first order. The specific terms of our refund policy — the window in which you can ask for one, and the conditions attached to it — are not decided yet. Nothing here should be read as promising a "no questions asked" refund, a specific number of days, or any other term that has not actually been settled. This paragraph is replaced with the real policy before a purchase is possible.

Your statutory right to cancel (EU & UK)

Separately from whatever our own policy says, if you are a consumer (buying for personal use, not for a business) protected by EU or UK consumer law, you have a statutory right to cancel most online purchases within 14 days, without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) and the equivalent UK Consumer Contracts Regulations 2013. Nothing on this page or anywhere else on this site takes that right away from you.

Software delivered as a download is "digital content not supplied on a tangible medium," which that same law treats differently from a physical good: a trader is allowed to ask you to expressly agree to immediate delivery and to confirm you understand that doing so ends your right to cancel once delivery has started. If a trader does not ask for and get that agreement, the ordinary 14-day right stands even for a downloaded program.

Placeholder — to be completed before the site takes its first order. Whether checkout will ask EU/UK customers to waive this 14-day right in exchange for instant delivery, or whether we will honour it by default and hold delivery or the licence key until the window passes, has not been decided. Until that decision is made and this paragraph is replaced, treat the statutory 14-day right as applying in full — the safe assumption, and the legal default in the absence of an express waiver.

If you live somewhere other than the EU or UK, you may have similar rights under your own local consumer law; where a right you actually have and something written on this site disagree, the law wins, the same as it says in the Terms of Service.

Asking for a refund

Once purchasing opens, the way to ask for a refund — whether under our policy or under your statutory cancellation right — will be support@atlaventures.com. A real person reads it. The merchant of record may also offer its own refund request route through its checkout or receipt email; either route will work.

We would rather refund something that was wrong for you than have you stuck with software that does not fit your needs. If a program does not do what its page said it does, tell us.

Changes to this policy

This page can change — most obviously when purchasing opens and the placeholders above are replaced with real terms. The current version always lives on this page with its date at the top. A change to this policy never applies backwards to a purchase already made.

Contact

Questions about refunds, or about anything on this site, go to support@atlaventures.com.

See also: Terms of Service · Privacy Policy